Terms and Conditions
1. Agreement to Terms
By scheduling, purchasing, or using services provided by Paw Partners (“Company,” “we,” “us,” or “our”), you agree to be bound by these Terms and Conditions.
If you do not agree, you may not use our services.
⸻
2. Services Provided
Paw Partners provides residential pet waste removal services in the Houston, Texas area. Service frequency may include:
• One-time service
• Weekly service
• Twice-weekly service
• Custom recurring service plans
Service scope is limited to agreed-upon accessible areas.
⸻
3. Payment Terms
A. Payment Due in Advance
All services must be paid in advance. No service will be performed without an active payment method on file.
For recurring services, payment for the upcoming billing period is charged prior to service delivery.
⸻
B. Recurring Billing Authorization
By enrolling in recurring service, you authorize Paw Partners to automatically charge your designated payment method on a recurring basis according to your selected service frequency (weekly, biweekly, monthly, etc.).
You agree that:
• Charges will continue until you cancel service
• You are responsible for maintaining valid payment information
• Failed payments may result in service suspension
Recurring charges may vary if services are modified.
⸻
C. Failed or Declined Payments
If a payment is declined:
• Service may be paused until payment is resolved
• A $10–$25 failed payment fee may be assessed (optional—include only if you plan to enforce)
• Past-due balances must be paid before service resumes
⸻
D. No Prorated Refunds
Payments are non-refundable once the billing period has begun, except at our sole discretion.
⸻
4. Cancellations & Service Changes
A. Customer Cancellation
Customers may cancel recurring service with at least 48 hours notice prior to the next scheduled billing date.
Cancellations made after billing has processed will apply to the following billing cycle.
⸻
B. Skipped Visits
If a customer requests a skipped visit:
• Regular charges may still apply
• Service frequency will resume as scheduled
⸻
C. Weather & Access Issues
If service cannot be completed due to:
• Locked gates
• Aggressive pets
• Standing water or unsafe yard conditions
• Severe weather
The visit may be skipped without refund, or rescheduled at our discretion.
⸻
5. Property Access & Safety
Customers agree to:
• Secure pets before arrival
• Provide safe, unobstructed yard access
• Ensure gates are unlocked on service day
We are not responsible for:
• Escaped pets due to faulty fencing
• Pre-existing yard damage
• Injuries caused by unsafe yard conditions
⸻
6. Satisfaction Guarantee
If you are dissatisfied with a service, you must notify us within 24 hours. We may, at our discretion:
• Re-service the property, or
• Provide a service credit
No cash refunds are guaranteed.
⸻
7. Limitation of Liability
To the fullest extent permitted by Texas law:
• Paw Partners shall not be liable for indirect, incidental, or consequential damages.
• Liability shall not exceed the amount paid for the most recent billing period.
Customers assume responsibility for notifying us of any hazards or special conditions on the property.
⸻
8. Termination of Service
We reserve the right to terminate service immediately for:
• Repeated failed payments
• Unsafe property conditions
• Aggressive animals
• Harassment or abusive conduct
No refunds will be issued for termination due to customer breach.
⸻
9. Chargebacks & Payment Disputes
By agreeing to these terms, you acknowledge:
• You will contact us before initiating a chargeback.
• Unauthorized chargebacks may result in service termination and collection action.
You agree that recurring charges are authorized under this agreement.
⸻
10. Modifications to Terms
We reserve the right to update these Terms at any time. Continued use of our services constitutes acceptance of updated terms.
⸻
11. Governing Law
These Terms are governed by the laws of the State of Texas.
⸻
12. Contact Information
Paw Partners
Houston, Texas
Email: info@pawpartnershtx.com
⸻
Return and Refund Policy
This is a place to describe your Return and Refund Policy to buyers.
A Return and Refund policy usually consists of:
- Terms of return (i.e. number of days)
- State of return (e.g. unworn)
- Reason for return (e.g. damaged or wrong product)
- Process for return (i.e. how to initiate a return, how to contact customer service)
- Process of refund (i.e. terms of refund, duration, payment details)
- Contact details
This website uses cookies.
We use cookies to analyze website traffic and optimize your website experience. By accepting our use of cookies, your data will be aggregated with all other user data.