Terms and Conditions

1. Agreement to Terms

By scheduling, purchasing, or using services provided by Paw Partners (“Company,” “we,” “us,” or “our”), you agree to be bound by these Terms and Conditions.

If you do not agree, you may not use our services.

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2. Services Provided

Paw Partners provides residential pet waste removal services in the Houston, Texas area. Service frequency may include:

• One-time service

• Weekly service

• Twice-weekly service

• Custom recurring service plans

Service scope is limited to agreed-upon accessible areas.

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3. Payment Terms

A. Payment Due in Advance

All services must be paid in advance. No service will be performed without an active payment method on file.

For recurring services, payment for the upcoming billing period is charged prior to service delivery.

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B. Recurring Billing Authorization

By enrolling in recurring service, you authorize Paw Partners to automatically charge your designated payment method on a recurring basis according to your selected service frequency (weekly, biweekly, monthly, etc.).

You agree that:

• Charges will continue until you cancel service

• You are responsible for maintaining valid payment information

• Failed payments may result in service suspension

Recurring charges may vary if services are modified.

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C. Failed or Declined Payments

If a payment is declined:

• Service may be paused until payment is resolved

• A $10–$25 failed payment fee may be assessed (optional—include only if you plan to enforce)

• Past-due balances must be paid before service resumes

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D. No Prorated Refunds

Payments are non-refundable once the billing period has begun, except at our sole discretion.

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4. Cancellations & Service Changes

A. Customer Cancellation

Customers may cancel recurring service with at least 48 hours notice prior to the next scheduled billing date.

Cancellations made after billing has processed will apply to the following billing cycle.

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B. Skipped Visits

If a customer requests a skipped visit:

• Regular charges may still apply

• Service frequency will resume as scheduled

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C. Weather & Access Issues

If service cannot be completed due to:

• Locked gates

• Aggressive pets

• Standing water or unsafe yard conditions

• Severe weather

The visit may be skipped without refund, or rescheduled at our discretion.

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5. Property Access & Safety

Customers agree to:

• Secure pets before arrival

• Provide safe, unobstructed yard access

• Ensure gates are unlocked on service day

We are not responsible for:

• Escaped pets due to faulty fencing

• Pre-existing yard damage

• Injuries caused by unsafe yard conditions

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6. Satisfaction Guarantee

If you are dissatisfied with a service, you must notify us within 24 hours. We may, at our discretion:

• Re-service the property, or

• Provide a service credit

No cash refunds are guaranteed.

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7. Limitation of Liability

To the fullest extent permitted by Texas law:

• Paw Partners shall not be liable for indirect, incidental, or consequential damages.

• Liability shall not exceed the amount paid for the most recent billing period.

Customers assume responsibility for notifying us of any hazards or special conditions on the property.

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8. Termination of Service

We reserve the right to terminate service immediately for:

• Repeated failed payments

• Unsafe property conditions

• Aggressive animals

• Harassment or abusive conduct

No refunds will be issued for termination due to customer breach.

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9. Chargebacks & Payment Disputes

By agreeing to these terms, you acknowledge:

• You will contact us before initiating a chargeback.

• Unauthorized chargebacks may result in service termination and collection action.

You agree that recurring charges are authorized under this agreement.

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10. Modifications to Terms

We reserve the right to update these Terms at any time. Continued use of our services constitutes acceptance of updated terms.

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11. Governing Law

These Terms are governed by the laws of the State of Texas.

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12. Contact Information

Paw Partners

Houston, Texas

Email: info@pawpartnershtx.com

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